Refund Policy

At Digital Firoj, we are committed to ensuring our customers are satisfied with their purchases. However, due to the digital nature of our products (software, scripts, eBooks), which are instantly delivered and cannot be "returned," we have a clear and fair refund policy.

Our General Policy

All sales on https://digitalfiroj.com are generally considered final. We do not issue refunds for digital products once the order is confirmed and the product has been delivered or downloaded. We recommend carefully reading the product descriptions, reviewing screenshots, and checking technical requirements before making a purchase.

When We Offer Refunds

We believe in fairness and will issue a full refund in the following specific situations:

1. Item is "Not as Described": If a product is materially different from the item description or a preview, and the author has misrepresented its functionality or features.

2. Item is Broken or Doesn't Work: If a product has a critical technical issue that prevents it from functioning as described, and our support team or the original author cannot resolve the problem within a reasonable timeframe.

3. Security Issue: If a product is found to contain a security vulnerability that was not disclosed and cannot be fixed by the author.

How to Request a Refund

If your situation meets one of the criteria above, please follow these steps within 14 days of your purchase:

1. Contact Support: Email our support team at contact@digitalfiroj.com with the subject line "Refund Request."

2. Provide Details: In your email, please include:

   • Your Order ID.

   • The name of the product you wish to have refunded.

   • A detailed explanation of the issue and why you are requesting a refund. Please include screenshots or screen recordings if possible to demonstrate the problem.

Our team will review your request. Please note that we will first attempt to work with you and the original product author to resolve the issue. If the problem cannot be fixed, a refund will be processed to your original payment method.

We Do Not Issue Refunds For:

• You changed your mind after purchasing.

• You purchased an item by mistake.

• You do not have the required technical expertise to use the item.

• You are no longer in need of the product.

• You did not read the product description carefully and made an incorrect assumption.

• The item was purchased at a discount or as part of a sale.

We appreciate your understanding and thank you for being a customer of Digital Firoj. For any questions about this policy, please contact us at contact@digitalfiroj.com.